Sykes Outsourcing Review – Honest Look at Their Services and Jobs

Thinking about working for Sykes or hiring them for customer support? You’re not alone. People ask if the pay is fair, if the schedule is flexible, and whether the company really delivers good service to its clients. This review breaks down the most common questions in plain English, so you can decide fast.

What It’s Like to Work at Sykes

Most Sykes roles are call‑center positions, but the company also offers tech‑support, sales, and back‑office jobs. Shifts can run 24/7, which means you’ll often find evenings, weekends, or night slots on the roster. Pay varies by region, but in the UK it typically sits around £9‑£12 per hour for entry‑level agents, with bonuses for hitting targets.

Training is usually a mix of online modules and a short in‑person session. New hires get a script, a knowledge base, and a supervisor who watches the first few calls. Most workers say the training is quick enough to start taking calls within a week, but you’ll keep learning on the job.

The work environment is plain‑spoken: open‑plan desks, shared headsets, and a strict focus on metrics like average handling time and customer satisfaction scores. If you thrive on clear goals and don’t mind a bit of monitoring, you’ll fit in. However, the pressure to meet numbers can feel intense during peak seasons.

How Sykes Performs for Clients

Clients choose Sykes for its global reach and ability to scale up quickly. The company handles everything from simple billing questions to complex technical troubleshooting. Reviews from businesses often highlight the consistency of service and the ability to speak multiple languages.

On the downside, some clients report occasional lapses in knowledge transfer when agents switch shifts. Sykes tries to fix this with a “knowledge hub” that agents can search, but the quality of the information depends on how well it’s kept up‑to‑date.

Overall, Sykes delivers a solid, if not spectacular, customer experience. If you need a partner that can staff a large volume of calls without huge upfront costs, they’re a reliable choice.

So, should you join Sykes or hire them? If you value a steady paycheck, clear performance targets, and the chance to work flexible hours, the job can be a good fit. If you prefer a quieter office or a role with less scripted interaction, you might look elsewhere. For businesses, Sykes offers dependable coverage and multilingual support, but keep an eye on knowledge‑base updates to avoid service gaps.

Bottom line: Sykes is a competent outsourcing player with a straightforward work culture. It’s not a glamour gig, but it pays the bills and keeps customers reasonably happy. Use this review to weigh the pros and cons against your own needs.