Introduction
This Privacy Policy outlines the commitment of Lancashire Lodges & Retreats to safeguarding the privacy of our website visitors and customers in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Our objective is to provide a secure and satisfying online experience while ensuring the protection of your personal data. Wherever you reside or from wherever you visit us, our commitment to privacy remains paramount. It is essential to read this Privacy Policy carefully to understand how we collect, use, and protect the information you provide. This policy applies to all interactions with our website and the services offered.
Data Collection and Use
We may collect personal information from you when you visit our website, make a booking, or subscribe to our newsletter. This information can include your name, email address, postal address, phone number, and payment details. The primary purpose of collecting this data is to facilitate your bookings and enhance your service experience. Additionally, this data helps us communicate offers, respond to inquiries, and understand customer preferences to improve our offerings. We ensure that any data collected is limited to what is necessary for these purposes and processed lawfully. We never collect sensitive information without your explicit consent and take measures to anonymize data where possible. Any information provided will be retained only for as long as necessary to fulfill the purposes for which it was collected.
Data Protection and Security
We employ robust security measures to safeguard your personal information against unauthorized access, alteration, or destruction. These measures include encryption, firewalls, secure servers, and extensive access controls. Our team is trained in data protection practices, ensuring that your information is handled securely and in accordance with applicable laws. We regularly review and update our security protocols to adapt to evolving threats and to maintain the integrity of your personal data. Additionally, we operate using recognized best practices in data protection within the industry to ensure the ongoing safety of your information.
Third-Party Sharing
We do not sell, trade, or otherwise transfer your personal information to external parties without obtaining your consent, except as required by law. Trusted third parties who assist us in operating our website, conducting our business, or providing services to you, may have access to your information, but only under strict confidentiality agreements. These third parties adhere to similar data protection standards as outlined in this policy. Furthermore, we ensure that any sharing of data with third parties aligns with the requirements of the UK GDPR, ensuring your privacy rights remain safeguarded.
Your Rights
Under the UK GDPR, you have the right to access, rectify, erase, and restrict the processing of your personal data. You may also object to processing and have the right to data portability. To exercise these rights or if you have any concerns about how we handle your information, you are encouraged to contact us. We strive to handle any requests promptly and transparently, aiming to facilitate your rights accurately and efficiently. Please direct your inquiries to our Data Protection Officer available via [email protected]. We aim to respond to all requests within one month of receipt.
Contact Information
If you have any questions or require more information about our Privacy Policy, please do not hesitate to contact us at [email protected]. Alternatively, you may write to us at our postal address: Sky Tower, Level 50, 72 Victoria Street West, Auckland CBD, Auckland 1010, New Zealand. We are committed to resolving any privacy-related issues and appreciate your trust in how we handle your personal data.
