Is Sykes a Good Company? Find Out the Real Facts

If you’ve heard the name Sykes pop up while looking for a call‑center job or a tech support provider, you’re probably asking yourself, “Is Sykes a good company?” You’re not alone. People wonder about the pay, the work environment, and whether customers actually get help when they need it. Below we break down the main points you need to know, so you can decide fast if Sykes is worth your time.

What Sykes Offers

Sykes is a global business process outsourcing (BPO) firm that handles customer service, tech support, and sales for a range of brands. They have call‑centers across the United States, Canada, the UK, and many other countries. The company promises 24/7 support, multilingual agents, and a focus on quick issue resolution.

For job seekers, Sykes advertises entry‑level positions with on‑the‑job training, flexible schedules, and the chance to move into supervisory roles. They also claim to provide benefits like health insurance, tuition assistance, and employee discounts.

Pros and Cons of Working with Sykes

Pros:

• Training is usually hands‑on and lasts a few weeks, which is good if you’re new to the field.
• Shifts can be flexible – you’ll find part‑time, night, and weekend options.
• Some locations offer tuition reimbursement, making it easier to study while you work.
• The company’s size means you’ll likely find a location close to you.

Cons:

• Pay often sits at or just above minimum wage, especially for entry‑level roles.
• Turnover rates are high; many agents leave after a few months because the work can be repetitive and stressful.
• Performance metrics are strict – you’re measured on call time, resolution rates, and upselling, which can feel pressure‑filled.
• Benefits vary by region; some offices don’t offer health coverage for part‑time staff.

Customer reviews paint a similar picture. People who call Sykes for help often get a friendly voice, but the quality of solutions can be hit or miss. Complex issues sometimes get transferred to another department, adding wait time.

Overall, Sykes can be a decent stepping stone if you need a first job in customer service or want flexible hours. It’s not the place to expect a high salary or rapid promotion, but you’ll gain experience dealing with real‑world customers.

Bottom line: Sykes is solid for entry‑level work and offers decent training, yet the pay and turnover concerns mean it’s not a long‑term career for most. If those trade‑offs line up with your current goals, give it a try; otherwise, you might want to keep looking for a role that better matches your expectations.